Support

Always here when you need us

At KeyTrust we are dedicated to delivering fast and effective support for any of our products and services. We are devoted to maintaining high availability, security and performance. Our support team uses our own helpdesk software to constantly monitor and track all incoming support tickets to ensure that they are processed in a timely manner. You can relax knowing that your support request will be acknowledged, processed and resolved by our trusty support team within the hour.

Our 24/7 Policy

We understand that sometimes things go wrong at the most unexpected times. This is why our services at KeyTrust come with guaranteed 24/7, around the clock emergency support. When a request is made outside of standard operating times, an alert will be sent to our next available support engineer whom will resolve your problem within a 2 hour maximum response time. So if a problem strikes you down on a Saturday morning, you can breathe a sigh of relief knowing that you won’t have to wait to Monday to be heard and assisted.

Contact KeyTrust Support


TELEPHONE (03) 9629 3800 OR
 SEND US AN EMAIL

Alternatively you can fill in the form below.


RESPONSE TIME POLICY

Standard: 9am - 5pm EST, Monday to Friday. Support queries will be answered within the hour.

Outside Office Hours: Support queries will be answered within 2 hours.

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